What you get
Every carrier you already hold an account with, in one login: your own negotiated rates, one-click booking, documents built for the dock, live tracking and the notifications your team asked for. This page is generated from the same register our team keeps current, so what you read here is what ships.
66 features across 11 areas.
Quoting
- Instant multi-carrier rate shopping — LTL (FedEx Freight, Oak Harbor, Peninsula, R+L, Old Dominion, Estes, XPO, TForce, Saia) and Parcel (UPS, FedEx, USPS, DHL Express)
- Account-negotiated rates from every carrier — never list rates
- Multiple speeds per carrier as bookable tiers (FedEx Priority/Economy, guaranteed tiers on ODFL/R+L/Peninsula/TForce, every parcel service incl. USPS Ground Advantage, Priority Mail and Priority Mail Express)
- Cheapest / Fastest sorting (fastest tier leads; cheapest breaks transit ties) + Deliver-by date filter
- Parcel ↔ LTL comparison with the lane preserved across the toggle
- Best-price badge and "You save $X" vs the highest live quote
- International parcel quotes to 31 destination countries (FedEx, UPS, DHL Express) — LTL stays US-only
- Quick shipment: one button quotes a single carrier and goes straight to booking (LTL or parcel)
- Email a quote to your customer — one click opens a ready-to-send plain-text summary in your own mail app; the app itself sends nothing
- Full accessorials — liftgate, inside, residential and limited access chosen per end (pickup / delivery) so a carrier is never charged twice for one stop; plus hazmat, appointment, notify-before, Saturday, protect-from-freeze, long freight
- Saved product book with search picker (parcel), commodity auto-learn from bookings, CSV import with header aliases
- Address autocomplete (saved addresses first, then Mapbox), USPS-standard formatting, validated addresses only
Booking
- One-click booking of any quote or tier; per-carrier eBOL creation (carrier-native BOLs where offered, Flutter Freight BOL for all)
- Optional pickup scheduling or drop-off, with pickup confirmation numbers; Ship Date field on every booking
- Rate-lock: when a carrier issues a quote number at rating (Estes, Peninsula), it is captured in the background and carried onto the booking as the rate reference
- Quote-basis check: editing the item rows in the booking modal (class, weight, pallet count) past what was quoted shows a plain warning — booking is never blocked
- Special Instructions box on LTL bookings — prints on the Flutter Freight BOL and is passed to carriers that accept it (Oak Harbor, Saia, Estes)
- Booking confirmation screen with PRO, pickup reference, and instant document downloads
- Booking-confirmation email to the booker with the carrier BOL attached
- International parcel booking (FedEx, UPS) with a built-in customs declaration — documents vs merchandise, description, quantity, unit value, country of manufacture, HS code, duties payer — blocked with a plain reason when the declaration is incomplete
- USPS label purchase on your own USPS Ship enrollment — quoting and tracking need only your Consumer Key; booking unlocks per connection once CRID, MID and a payment account are on file
- Cancel or remove pending shipments from Tracking — a real carrier cancel where an API exists (pickup cancel at TForce, Old Dominion, XPO, R+L, Estes, FedEx Freight; label void at UPS, FedEx, USPS) and a contact card where none does (Saia, Peninsula, Oak Harbor)
- Ship Again rebooking; address book and product book auto-accumulate from bookings
Documents & Printing
- Bill of Lading in every form: Flutter Freight-generated BOL, the carrier's OWN BOL captured at booking, and Oak Harbor's scanned paper BOL — all printable, with a BOL-type menu on Tracking
- Print flow built for the dock: BOL first, then pallet tags, without leaving the page
- 4×6 pallet tags (LTL): two identical tags per pallet with a Code 128 barcode of the full alphanumeric PRO (scans identically to the carrier's own BOL barcode) — or a write-in PRO box for carriers that assign it later — printed at booking and reprintable from Pending
- 4×6 shipping labels (parcel): the ACTUAL labels from booking as print-ready 4×6 PDF for thermal or laser printers, reprintable from Tracking any time
- Proof of Delivery downloads (carrier POD, incl. Oak Harbor's scanned POD)
- Carrier invoice documents captured automatically and downloadable from the Invoice Audit
Tracking
- Live tracking for every carrier (API polling + Oak Harbor EDI 214 feed), auto-refreshed every 2 hours
- Scan-by-scan history, latest event, current location, progress, ETA, delivered date
- Carrier-site deep links; All/Parcel/LTL filters; search
- Every document from the tile: generated BOL, carrier BOL, scanned BOL, POD, labels, pallet tags
- Share link per shipment: a read-only public status page for your receiver — no login, no prices, no documents; disable it from the tracking card any time
Notifications (each with a per-user toggle)
- Booking confirmations (with BOL attached)
- Picked-up confirmations (first carrier movement)
- Delivered confirmations
- Running-late alerts (past ETA without delivery)
- Missed-pickup alerts (no carrier scan past the scheduled ship date)
- Daily morning brief at 8am in your own time zone
- Store-order alerts — a paid WooCommerce order that needs shipping (requires the store connection)
- Per-shipment switches (Picked up / Delivered / Running late) set in the booking modal and editable from the tracking card
Invoices & Money
- Invoice Audit ledger — quoted vs billed per shipment (PRO shown beside the reference), variance flagged past $1 / 2%
- Automatic actual-cost pull from carrier APIs and invoice PDFs (8 sources), one-click Accept
- Dispute drafts — the full dispute email built with invoice + BOL attached, delivered to the user's own inbox to forward
- Savings recorded on every booking (vs the highest competing quote)
Reporting & Analytics
- Analytics and Reporting in one tab: shipment volume, carrier mix, status breakdowns, KPI tiles, 3/6/12-month and all-time windows
- Freight Spend, Savings, Carrier Performance (on-time and transit from delivered history), CSV export, delivery-proof emails
- Included on Growth and up together with every integration (one package, never priced per tool); Starter is quoting, booking, documents, tracking and notifications
Integrations
- WooCommerce store connection (Growth and up): paid orders that need shipping land in Dashboard → Orders and prefill a shipment; after booking, the tracking number is written back to the order as a note, with optional order completion
Team & Company
- Multi-user organizations with unlimited users on every plan and admin/member roles
- Admin invites users by email — the invitee gets an invitation email, accepts (or declines) it, and can't log in until accepted
- Company settings: shipping defaults, saved addresses with edit/remove, bill-to address, per-user notification preferences
- Plans priced by monthly shipment volume, never by seat — Starter $50/mo for 100 shipments, Growth $99 for 250, Pro $179 for 500, Scale $299 for 1,000, Fleet $500 for 2,000; soft per-shipment overages instead of hard caps; annual billing 15% off
- Self-serve billing for org admins: pick a tier, monthly or annual, pay by card through Stripe Checkout; prorated upgrades; Manage billing (card, invoices, cancel) through the Stripe customer portal — the same card on Settings → Billing and the Plans page
- Usage alerts: the org admin gets a heads-up email at 80% of the plan's included shipments and a final one at 100%; at the limit an in-app popup offers a prorated upgrade or acknowledges the soft overage rate
- Account security: email verification before first sign-in, single-use password-reset links, remember-me sign-in, one web + one mobile session per user (last-login-wins)
- Emailed links land where they point: an expired session goes through login and returns to the tracking, digest or confirmation page you clicked (same-origin app pages only)
Carrier Management
- Guided add-carrier wizard with per-carrier credential guides
- Live credential verification at connect (real API test calls, incl. FedEx Freight's account + registered-ZIP probe)
- Edit keys safely (masked, validated before replacing), activate/deactivate, delete
- Connection health: status pill, plain-English last error, auto-clears on the next success
- Carriers not yet verified against a live shipment carry a "New integration" badge and a consent step before connecting
- Carrier terms on record: FedEx's EULA is shown in full with a scroll-to-the-end gate before acceptance, and UPS Terms are accepted and recorded — before either carrier can ship
Platform
- Onboarding tour + checklist, help center with FAQs
- Responsive from phone to 4K monitor
Platform rules
The commitments the app enforces on every account. Some are unusual for shipping software. All of them are deliberate.
Sessions & Users
- One WEB session + one MOBILE session per account at a time — a same-kind login elsewhere ends the older session (last login wins), and the bumped person is told why on the login page.
- New accounts verify their email address before the first sign-in (7-day link, resend available); verification gates login, never payment.
Pricing & Rates
- Every carrier quotes the customer's ACCOUNT-negotiated rates — the request carries the account and the response reads the net/account charge. No fallback may show a non-account rate: when a tariff can't price a lane on the account, the quote is refused with a fixable reason instead.
- Plans are priced by monthly shipment volume ($50–$500 published tiers with 100–2,000 included shipments, soft overages, never a hard cap; unlimited users, locations and carriers on every plan; annual billing 15% off).
- A $0 or missing rate can never win "Best price" or be booked.
- $0 markup: customers ship on their own carrier accounts at their own rates; Flutter Freight never marks up freight.
Invoices
- BILLED MEANS BILLED: the audit's billed column only ever shows real invoice amounts (accepted by a person or carrier-reported); it stays blank when none exists — never a quote-derived number.
- Carrier-reported amounts are suggestions until a user clicks Accept; PDF extraction is deterministic-or-nothing (no OCR, exactly one labeled in-band amount).
- Dispute drafts are NEVER sent to the carrier by the app — copy, or email-to-self with documents, then the user forwards it.
Notifications
- Alerts are single-shot per shipment (a marker column guarantees once) and go to the person who BOOKED it, org owner as fallback.
- The recipient's own toggle governs every send; toggles default ON.
- An email failure can never break the flow that triggered it (best-effort side pipelines).
- Automatic tracking refresh pauses overnight (10pm–5am Pacific); the daily brief goes out on the first sweep at or after 8am in each customer's own time zone.
Addresses & Data
- Saved addresses store the canonical validated form only — USPS abbreviations, 2-letter states — and dedupe canonically ("Fuller Lane Southeast" = "Fuller Ln SE").
- Address/commodity books auto-learn from bookings and never overwrite what a user typed deliberately.
Carrier Credentials & Security
- Add Carrier asks ONLY for the credentials the integration actually uses; keys are AES-256-GCM encrypted at rest and never returned to the browser.
- Credential edits validate against the live carrier BEFORE replacing anything; blank means keep.
- Database is deny-all row-level security (service-role only); tenants are fully isolated; password-reset links are single-use.
- Every customer carrier connection runs against the carrier's production system — quotes, bookings, documents and tracking are all real; internal development environments never appear in customer-facing UI.
- FedEx and UPS require the shipper's acceptance of the carrier's terms before that carrier can ship — FedEx's full EULA on-screen with a scroll-to-end gate, UPS Terms by recorded acceptance.
Bookings & Carrier Calls
- Rate quotes, tracking, and document pulls are read-only carrier calls; bookings and pickups are real, committing operations that only run on a deliberate user action.
- Oak Harbor tracking is EDI-fed (their SFTP 214 feed) and never polled; FedEx Freight only rates shipments originating from the account's registered location (a FedEx rule, surfaced in-app).
- Cancel means what it says: for LTL it cancels the scheduled pickup (the truck), not the shipment record at the carrier; for parcel and USPS it voids the label — the dialog states exactly which before you confirm.
- An international parcel booking is never sent with an incomplete customs declaration, and declared values over $2,500 are blocked (formal export filing the app doesn't do).
- Cancelling a booking never reverses its count toward the plan's included volume — cancel only cancels the pickup or label with the carrier and never touches Stripe.
Billing
- Subscription cancellation is scheduled for the end of the paid period — access continues until then.
- Usage emails are one per threshold per billing period (80%, 100%); reaching 100% directly also records the 80% row so a late heads-up never follows the final notice.
Last updated 2026-09-01
Priced by shipment volume, never by seat
Unlimited users and carriers on every plan. See the ladder and pick the tier that matches your monthly volume.